Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it.
Prerequisites
- Valid email address
- Proof of identity (passport, driver’s license, or national ID)
- Proof of address (utility bill or bank statement, dated within 3 months)
- Accepted payment method (credit/debit card, e-wallet, or bank transfer)
- Minimum withdrawal amount met (typically €20-€50)
Step-by-Step Sign-Up
- Visit the casino website. Register an account at Spinboss by providing your email, username, and password.
- Verify your email by clicking the link sent to your inbox.
- Complete the KYC process: upload your ID and proof of address under the ‘Profile’ or ‘Verification’ section.
- Make your first deposit using a preferred payment method. The minimum deposit is usually €10-€20.
- Claim the welcome bonus if available — check the ‘Promotions’ page and enter any required bonus code.
- Play through the wagering requirements. Track your progress in the ‘Bonus’ section.
- Request a withdrawal from the cashier. Select ‘Withdraw’, enter the amount, and confirm.
How Bonuses Work
Bonuses are subject to wagering requirements. For example, a 100% match bonus up to €200 with a 40x wagering requirement means:
- Deposit: €100
- Bonus: €100
- Total to wager: (€100 bonus) × 40 = €4,000
- You must place bets totaling €4,000 before any winnings from the bonus can be withdrawn.
| Bonus Type | Wagering Requirement | Max Bet Per Spin | Game Contribution |
|---|---|---|---|
| Welcome Bonus (100% up to €200) | 40x bonus | €5 | Slots 100%, Table games 10%, Video poker 5% |
Watch our video tutorial on maximizing bonus terms.
Playing on Mobile
The casino is fully optimized for mobile browsers. There is no dedicated app; simply open the website on your smartphone or tablet. The mobile site supports all core features: deposits, withdrawals, live chat, and game play. For a faster experience, add the site to your home screen as a progressive web app (PWA).
Quick Answers
How long do withdrawals take?
E-wallet withdrawals are typically processed within 24 hours, while credit cards and bank transfers may take 3–5 business days. Verification delays can extend processing time.
What documents are needed for verification?
You need a government-issued ID (passport, driver’s license, or national ID card) and a recent utility bill or bank statement showing your name and address.
Is there a minimum withdrawal amount?
Yes, the minimum withdrawal is usually €20 for e-wallets and €50 for bank transfers. Check the cashier for exact limits.
Can I cancel a withdrawal request?
Yes, pending withdrawals can be cancelled from the cashier as long as the status shows ‘Pending’. Once processed, cancellation is not possible.
Pro Tips
If your withdrawal is delayed, follow these steps:
- Step 1: Check your verification status. Incomplete KYC is the most common cause of delays.
- Step 2: Wait 48 hours after the initial request. Most casinos process requests within this timeframe.
- Step 3: Contact live chat or email support. Provide your account ID and transaction number. Expect a response within 24 hours.
- Step 4: If unresolved after 72 hours, escalate to the casino’s complaints department or a third-party mediator like ThePOGG or AskGamblers.
- Note: Withdrawal delays can also occur due to exceeding weekly/monthly limits. Always check the terms.
By following this guide, you can navigate the withdrawal process smoothly and enjoy your winnings without unnecessary delays. Always read the bonus terms and keep your documents ready.